Leaders in today’s marketplace must possess emotional intelligence. They must be able to see an organization as a system in which everything is connected and the sum is greater than the parts. Lastly, they must have a long-term and holistic perspective of the decisions they make in order to account for all stakeholders of the organization.
Researchers in emotional intelligence, or EQ, have discovered that emotional intelligence is more important in the business world than intellectual intelligence, or IQ. Cindy Wigglesworth (2010) says that “IQ gets you in the door… EQ makes you successful” (slide 34). Up to 60% of job performance in all types of jobs can be related to emotional intelligence (Bradberry & Greaves, 2009, p. 21). EQ is your ability to identify and manage your own emotions, your awareness of others’ emotions and moods, and your ability to manage interpersonal relationships to positive outcome.
Emotional self-regulation is essential in a conscious leader. We’ve all dealt with leaders who are unable to contain their extreme emotions, usually of anger. These toxic people are unable to identify and manage their own emotions and consequently misdirect their anger toward their employees. Unfortunately, when people are yelled at, their brains identify it as a physical threat and they become fearful. And when the human brain is gripped by fear, all higher intellectual abilities, such as problem-solving, big picture thinking and creativity, are shut off as the brain focuses on survival. Therefore, leaders who create toxic work environments really hurt themselves more so than anyone else, because their employees are neurologically incapable of doing their best work.
Empathy is also crucial in a conscious leader. The ability to connect emotionally with people is a skill that leaders use to build a healthy work environment, which helps to create engaged employees. In one study, employees were asked to identify the most important characteristic of a good boss, the results of which identified this trait to be caring. Empathy, or the ability to imagine what another person is feeling, is the foundation of caring. A caring boss will create a loyal and productive workforce more readily than an insensitive one.
The good news about emotional intelligence is that it can be improved! Unlike IQ, which is set at birth, anyone can learn new ways of thinking about their feelings and acting on them.
The content of this blog was repurposed from Kristin Robertson’s original blog: http://www.brioleadership.com/blog/how-family-owned-businesses-create-conscious-leaders
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